If you came to our shop and received a quote that was more costly than what your insurance offered, this likely due to a couple of different items. The first, is that your insurance company writes for what they can see. All initial estimates are written without the assumption that there are any damages above and beyond what can be seen by the eye. This is often not a full estimate, as there is likely damage behind what you can see and will require supplements or further billing to your insurance.
Another reason your insurance estimate may be lower than you’ve been quoted, is due to the rates that they are hourly paying for repair. In the state of Minnesota, for repairs that are going through insurance we must start at their rates, but we will attempt to supplement your insurance to secure what we require hourly for the repairs. If this doesn’t work, there may be some out of pocket cost to you, but there will always be a conversation before we charge you for anything.
Occasionally your insurance estimate is less costly than ours could be due to the operations on your estimate. We aim to replace only what needs to be replaced, and to repair parts that are not damaged beyond repair. Often times, your initial estimate is written without the knowledge that parts are damaged beyond possibility of repair. In those cases, to protect and preserve the integrity of your vehicle, we will opt to replace instead of repair.
Our goal is to repair your vehicle to pre accident condition. This is something we do every day, we have the experience to work with your insurance and take an unwanted stressful experience and turn it into something easy. We aim to do so while also keeping repairs at a cost your insurance agrees to. If you’ve received an estimate that is different than ours in anyway, please bring the estimate into our shop so we can negotiate and find a way to accomplish your repair!