No! You most certainly do not have to use the repair shop your insurance company recommends. The choice of where you get your car repaired is yours. Don’t let the insurance company strong arm you into making a decision you are not comfortable with. Getting a trustworthy repair estimate (or even a few estimates) is one of the first steps toward getting your vehicle fixed right and back on the road after a car accident.
One of the great things about our shop is that we can help you manage the repair with your insurance company. We can take the headache out of it and work directly with your insurance so you don’t need to worry about how much it’s going to cost and what they will cover!
Make sure whatever shop you work with, that you get a fair estimate that will cover the amount of the damage. Beware of low ball estimates.
Also, be wary of used parts. You have the right to new OEM parts. Non-OEM parts may be cheaper, but many can be inferior or junk parts. Neither the insurance company nor the repair shop should insist on non-OEM parts for the repair work.
A lot of insurance companies have repair contracts with certain body shops. Choosing the insurance companies shop can have benefits, but it doesn’t make it a requirement to use them.
Remember, the most important thing is that you choose a repair shop that you have confidence in.