We’ve said it before, and we’ll say it again, we are not your favorite group of people to see. We get it, who likes getting in an auto accident? Nobody comes to Oakdale Collision, throws open the doors and exclaims how excited they are about getting their car repaired. This is an inconvenience to you, your family, and your wallet. We want to make sure that before, during, and after this confusing time you know your rights as a consumer.
You have the right to pick where your car is repaired. This one baffles some people, because your insurance sometimes seems to omit this detail. Your insurance company has direct repair facilities it prefers to work with out of ease and contractual agreements holding the shop to certain rates. Occasionally, they will make recommendations to their clients where they should take their vehicles. This by no means requires you to use said body shop, however. You still have the option to get your vehicle repaired at whichever shop you prefer, regardless of where your insurance mentions.
You have the right to pick what kind of parts are used on your vehicle. This one can be a bit less clear, but you have a say in what kind of parts are put on your vehicle. There are typically three types of repair parts we could use; OEM, Non-OEM, or recycled parts. An OEM part is an “Original Equipment Manufacturer” part, meaning it was made by the manufacturer. A Non-OEM part is any part considered aftermarket, or made by someone other than the manufacturer, and a recycled part is exactly what the name suggests, recycled. Some insurance companies have you waive this right when you sign their policy statements, but for the most part you have the right to choose which type of part goes on your vehicle.
You have the right to a safely repaired vehicle. You can ask us any time about our processes, what we are certified in, and how we fix your vehicle. After the vehicle is finished, we will present you with an itemized copy of everything we did to your car. Our goal is always return your vehicle back to pre-accident condition, and that includes it being a safe vehicle to operate.
Our goal at Oakdale Collision is to build a relationship with our customers based on trust, and assurance that we are the very best at what we do. We know it’s true, and hope that one day you can see it too! If you need an estimate, need a repair, or just have some questions about what you should know as a customer, call us today! We’d be happy to help.