You know your car better than anybody else, you drive it each day, you know what weird kinks it has, and what new damage has occurred. Before you bring your car in for an estimate or repairs, look over each panel on your car and make sure everything you want fixed is being pointed out to your estimator. We will do our best to return your vehicle to its original pristine condition, but without your help, we can’t meet your expectations.
During the repair process, we aim to get everything accident related taken care of and approved by insurance, but there are times where damage can be overlooked and assumed to be unrelated prior damage. If you know that a dent was part of the accident, then bring it up during your initial drop off to make sure the damage is properly taken care of.
In some instances, there’s a scratch that you hate seeing every day. Let us know, and we can do our best to get it taken care of. If you’re looking for a more thorough fix, we can take care of the damage while your vehicle is in the shop. Getting everything sorted out prior to drop off will keep your time without your vehicle shorter, and will save you time in the long run.
When you return to pick up your vehicle, make sure to do a thorough walk through with your estimator. If there’s damage that we missed, let us know so we can properly take care of you and your vehicle. There are many standards we have set for a repair, and want to make sure we’re doing the best we can for you. Let us know if anything was missed, or if you feel things were ignored.
Look over your car to make sure it’s been properly washed and vacuumed. We provide clean up to restore your vehicle to how it was dropped off, so make sure the panels are clear of salt or other road debris. Pay attention to any panel gaps, or non-matching painted panels, verify that your repair was properly completed and fits your expectations. Make sure to test that all your lights and electronics are working properly before leaving, so you can safely return home. If you make it home and find you’re unsatisfied with our repairs, give us a call so we can sort it out for you. Our goal is to return your vehicle to pre-accident condition, and we plan to do the best we can for you.